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Shipping Policy

At Ultimate Car Accessories, we aim to make your shopping experience smooth and reliable. Please read our Shipping Policy below for details on how we process and deliver your orders.

 

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Order Processing

 

  • Orders are generally processed within 3 business days.

  • If an item is in stock, it will usually be shipped the same day or the next business day.

  • Orders placed on weekends or public holidays will be processed the next business day.

 

 

Delivery & Transit Times

 

  • We ship Australia-wide using trusted courier partners.

  • Standard delivery times vary depending on your location. Metro areas typically receive parcels within 2–7 business days, while regional and remote areas may take longer.

  • Delivery dates cannot be guaranteed, especially for backordered or out-of-stock items.

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Shipping Fees

 

  • Shipping fees are calculated at checkout based on your location and order size.

  • From time to time, we may offer free shipping promotions, which will be clearly advertised on our website.

 

 

Tracking Your Order

 

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.

  • You can use this number to track your parcel directly with the courier company.

 

 

Delivery Instructions & Signatures

 

  • By default, all orders are shipped with Authority to Leave (ATL) at the delivery address.

  • If you would prefer a signature on delivery, you must specify this in the notes section of your order at checkout.

  • Ultimate Car Accessories will not be liable for parcels marked as delivered under Authority to Leave.

 

 

Delays & Responsibility

 

  • We are not responsible for courier delays once an order has left our facility.

  • Our team will assist where possible by following up with the courier on your behalf.

  • If your parcel is undeliverable or refused, a 20% restocking fee will apply, along with any return shipping costs.

 

 

Damaged or Lost Items

 

  • All items are inspected and packaged securely before dispatch.

  • If your parcel arrives damaged, please check it in the presence of the courier and notify us immediately.

  • Damaged or lost parcels will be reimbursed by the courier once a claim is approved. We will then ship a replacement, offer an exchange, or issue a refund if a replacement is unavailable.

 

 

Special Instructions

 

  • Customers must inform us at checkout of any special delivery requirements (e.g., authority to leave, delivery notes, signature on delivery).

 

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