Refund & Exchange Policy

At Ultimate Car Accessories, we want you to be confident in every purchase. Please read our Refund Policy carefully before placing an order.

Return and Exchanges

We accept returns or exchanges within 7 days of receiving your order, provided the item is unused, in its original packaging, and in resellable condition.
A 20% restocking fee applies to all approved returns or exchanges.
Shipping costs are non-refundable, and customers are responsible for return shipping.
Sale or discounted items are not eligible for return or exchange unless faulty.
If an item is sold on sale with a known issue disclosed to the customer at purchase, that item is sold as-is and is not eligible for return, exchange, or refund under any circumstances.

All products include a 30-day product fault warranty, assessed by our team.
If an item is confirmed faulty, you may request a refund, replacement, or exchange (subject to availability).
Online purchases: Customers must cover the cost of return shipping initially. If the item is confirmed faulty, we will reimburse the return shipping along with the refund.
In-store purchases: Customers are responsible for returning or shipping faulty items back to us.

Headlight Globes Warranty

All headlight globes purchased from Ultimate Car Accessories come with a 6-month warranty.
To claim, the faulty globe must be returned with a valid receipt as proof of purchase.

All items are inspected and securely packaged before dispatch.
If your parcel arrives damaged, please inspect it with the courier present and notify us immediately with photos.
We will assist in lodging a courier claim. Once approved, we will send a replacement, arrange an exchange, or issue a refund if a replacement is unavailable.

The following items are not eligible for refund or exchange (unless faulty):

Approved refunds will be processed to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your payment provider.

To request a refund or warranty claim, please contact us at:

Please include your order number, proof of purchase, and photos/videos of the issue to help us assess your claim quickly.