Privacy Policy

At Ultimate Car Accessories, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, interact with us on social media, or purchase products from us.

 

What Personal Information We Collect

We may collect personal information such as your name, phone number, email address, billing address, shipping address, and any other details you provide when placing an order, making an enquiry, subscribing to marketing, or contacting us. We may also collect transaction details, order history, and information about your interactions with our website, such as IP address, browser type, device information, pages viewed, and cookies or analytics data.

 

How We Collect Personal Information

We collect personal information directly from you when you place an order, fill in a form, contact us, subscribe to updates, send us messages, or otherwise interact with us. We may also collect information automatically through cookies, analytics tools, and similar technologies when you use our website. In some cases, we may receive personal information from third party service providers involved in processing payments, delivering orders, or supporting our website and marketing activities.

 

How We Use Personal Information

We may use your personal information to:

  • process and fulfill orders

  • arrange shipping and delivery

  • provide customer support

  • respond to inquiries or requests

  • send service related updates about your order

  • improve our website, products, and customer experience

  • detect and prevent fraud or misuse

  • send marketing communications where you have opted in or where otherwise permitted by law

  • comply with legal and regulatory obligations

 

Payment Information

Payments are processed securely through third party payment providers. We do not store your full payment card details on our systems.

 

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information to trusted third party service providers where reasonably necessary to operate our business, including payment processors, delivery providers, website hosting providers, eCommerce platforms, IT service providers, analytics providers, and marketing platforms. We may also disclose personal information where required or authorized by law, including to regulators, government authorities, or law enforcement bodies.

 

Overseas Disclosure

Some of our service providers or platforms may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled appropriately in accordance with applicable privacy obligations.

 

Cookies and Analytics

Our website may use cookies, pixels, and analytics tools to help us understand how visitors use our website, improve website performance, and support marketing activities. You can usually disable cookies through your browser settings, however some parts of the website may not function properly if you do so.

 

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These steps may include secure systems, access controls, and the use of encrypted payment gateways. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. 

 

Access and Correction

You may request access to the personal information we hold about you and request correction of any inaccurate, out of date, incomplete, irrelevant, or misleading information. We may need to verify your identity before processing your request.

 

Marketing Communications

If you have opted in to receive marketing communications, we may send you updates, promotions, or special offers. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

 

Privacy Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable time.

 

Contact Us

Please feel free to contact us if you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint.